Privacy policy
This policy explains how webyxya collects, uses, shares, and protects personal data when you visit the site, request a quote, contact us on WhatsApp, or respond to a Meta ad or lead form.
Summary: we use your information to respond, prepare quotes, deliver services, and measure campaigns. We do not sell personal data for money.1. Controller and scope
webyxya is responsible for deciding how the personal data described in this policy is used. This policy applies to visitors, prospects, and customers worldwide who interact with our website, WhatsApp, Facebook, Instagram, or advertising forms.
2. Data we may collect
We collect only the information reasonably needed to handle a commercial request.
- Name, phone number, email, city, and country.
- Business name and general business details.
- Project needs, interest in a new website or redesign, and whether you already have a quote.
- Messages, files, and communications you choose to send.
- Lead source, campaign, ad, or form through which you contacted us.
- Basic technical data such as IP address, device, browser, pages visited, and cookie identifiers when the relevant tools are enabled.
3. Sources of data
Information may be provided directly through our forms, WhatsApp, email, or calls; received through Meta instant forms; or collected automatically through cookies and measurement tools when enabled and legally permitted.
4. Purposes and legal bases
We process data for the following purposes and under the legal basis applicable in your jurisdiction: consent, steps taken at your request before a contract, performance of a contract, legal obligations, or legitimate interests that do not override your rights.
- Respond to questions and quote requests.
- Assess project needs and prepare a proposal.
- Contact you by WhatsApp, phone, or email about your request.
- Design, deliver, maintain, and support contracted services.
- Prevent fraud, abuse, and security problems.
- Measure campaign effectiveness and improve the website.
- Send promotions only with consent or where permitted by law; you may opt out at any time.
5. Meta Ads, Facebook, and Instagram
We may receive information you voluntarily submit through Facebook or Instagram lead forms, ads, or messages. webyxya is responsible for its use of that information after receiving it. Meta processes information under its own terms and privacy policy.
If we enable Meta Pixel, Conversion API, or similar tools, they may be used for attribution, measurement, security, and audiences. Where required, non-essential tools will activate only after consent.
6. Website forms and WhatsApp
On this website's quote form, your answers are assembled locally in your browser and sent to WhatsApp only when you choose to continue. The website does not store those answers in its own database. WhatsApp and Meta may process the information under their own policies.
7. Cookies and similar technologies
We may use strictly necessary cookies for security and operation. Analytics, advertising, or remarketing cookies should only be used with the consent required in each country. You may reject or withdraw consent through the website's cookie controls or your browser settings.
8. Recipients and providers
We may share data only as necessary with providers supporting our operation and required to follow appropriate instructions and confidentiality measures.
- Meta Platforms and WhatsApp for advertising, forms, messaging, and measurement.
- Hosting, WordPress, Elementor, security, and maintenance providers.
- Email, storage, analytics, or customer-management providers added later.
- Professional advisers and authorities where legally required.
- A buyer or successor in a business reorganization, subject to appropriate safeguards.
9. Sale or sharing for advertising
We do not sell personal data for money. Some laws treat certain advertising cookies as a “sale” or “sharing.” Where applicable, we will provide an opt-out mechanism and honor legally required preference signals.
10. International transfers
Providers may process data in Mexico, the United States, or other countries. Where required, we will use contractual mechanisms or other recognized safeguards for international transfers.
11. Retention
We generally keep leads that do not become customers for up to 12 months after the last interaction, unless you ask for earlier deletion or the law requires retention. Customer records are kept during the relationship and for periods needed for tax, contractual, security, or legal-claim obligations, then reasonably deleted or anonymized.
12. Security
We use reasonable administrative and technical measures to reduce risks of loss, unauthorized access, alteration, or disclosure. No system is completely secure, so we also limit collection and access to what is necessary.
13. Your rights
Depending on your location, you may request access or knowledge, correction, deletion, objection, restriction, portability, withdrawal of consent, limits on sensitive-data use, and opt-out of advertising sale or sharing. You may also complain to your competent data-protection authority.
To exercise a right, contact us on WhatsApp and state “Privacy request,” the right you wish to exercise, and enough information to identify your record. We may request reasonable identity verification. We will not discriminate against you for exercising legally recognized rights.
14. Children
Our services are not directed to anyone under 18 and we do not knowingly collect children's information for commercial purposes. If we discover such information without valid authorization, we will take reasonable steps to delete it.
15. Changes
We may update this policy for legal, technological, or operational changes. The current version and update date will be published at this address.
16. Contact
Controller: webyxya. Privacy questions and requests: WhatsApp +52 33 1242 4605. Website: webyxya.com.